Useful information

ONLINE CHECK-IN – REGISTRATION FORM

To save you time and make your stay more enjoyable, we have introduced quick online Check-in. This tool allows you to quickly and easily check in without waiting at the front desk.
We will automatically send you an email inviting you to check-in online 3 days before your arrival. If you forget, the system will notify you 1 day before you arrive.
The online Check-in form is very simple and requires basic personal data such as name, surname, address and ID card number. You can fill it out conveniently from home or anywhere, for example on your way to us. We need this information for your booking, and filling out the form will help us speed up the check-in process to avoid waiting at the front desk.

We ask you kindly to always complete the online Check-in. An email with the form will be sent to each guest when they book a stay.

 
ONLINE CHECK-IN
 

Our hotel reception is at your disposal 24 hours a day. You can contact us at any time in case of any questions, reservations or requests. We will provide you with all important information regarding your stay at our hotel.

• CHECK-IN from 2pm
• CHECK-OUT until 10am
• LATE CHECK OUT – If you are interested in an early Check-in or late Check-out, please contact the hotel reception. The provision of these additional services depends on the current operational and capacity capabilities of the hotel.
  The late check-out fee until 1.00 pm is €30, until 4.00 pm – 50% of the room price/1 night
  Early Check in – until 10:00 am – 50% of the room price/1 night, from 10:00 am – 2:00 pm – €30

The registration of Riverside hotel guests takes place in the main building of AquaCity Poprad, on the street: Športová 1, on the 3rd floor. At check-in, you will receive room keys and instructions for your stay at the Riverside hotel.

Free WI-FI internet is available all around the hotel. To get the access, please register for our app.

During your stay, free parking is available in the hotel’s guarded car park. The capacity of the hotel car park is for 32 + 60 places.

Our chef has prepared a menu based on the latest modern trends in our unique hotel restaurant. The accommodation price includes breakfast and dinner excl. beverages.

Dress code in our restaurant – we suggest casual clothes. Swimwear, bathrobes, shorts, flip flops and slide sandals are not allowed in the hotel restaurant.

• Breakfast is served in the hotel restaurant next to the hotel reception on the 2^nd floor from 7:00am to 10:00am.
• Dinner is served from 6pm – 9pm (in the period from 1.4. – 2.11.) and from 5pm – 8pm (in the period from 3.11. – 31.3.)
• Lunch – Lunch menu in the High Tatras restaurant during working days from 11:30am -2:30pm. A la carte menu is available in the High Tatras restaurant during the restaurant opening hours from 11:30am to 5pm
• A free coffee and tea set is at disposal in every hotel room.

Services and facilities at disposal for our hotel guests: dry cleaner’s and laundry, iron and ironing board to borrow, souvenirs, tourist information, safes in rooms, left luggage office, transfer services, exchange office, audiovisual conference equipment rental (flipchart, data projector, plasma TV, other items according to individual needs) copying, secretarial services, interpreting, assistant services

Please inform us about the needs of your child when booking. Baby beds, baby chairs, kid’s step stools, baby baths, potties, bottle warmers, socket protectors, kid’s bathrobes are for free if you wish, a kid’s menu is at disposal at the restaurant. Baby nappies, swim nappies, swim rings, swim floaties and other swim equipment can be purchased at the hotel reception.

Every Friday, Saturday and Sunday, amusing activities are offered for kids and adults, pool exercises, competitions, parties for kids, discos with a mascot. Feel free to use the kid’s corner next to the Lobby bar as well.

The following payment cards are accepted at our hotel: Master Card, VISA, VISA Electron, International Maestro and American Express. The hotel reserves the right to have all payment cards authorised when clients check in.

The Seasons a Riverside Hotel has selected rooms tailored for disabled guests.

A ski storage room is available to hotel guests in the hotel entrance.  A SKI BUS operates regularly to the resorts in the Tatras in winter.

Pets (dogs and cats) are welcome at our hotel, but they are not allowed in the restaurant, bars, wellness centre, kid’s corner. If you wish, we will be happy to lend you dog and cat beds, food and water bowls for free. The extra pet charge is EUR 15 / night.
Every pet must be leashed in all common areas and accompanied by their owner. Pets cannot be left alone anywhere. Any hotel property damage caused by a pet must be reimbursed in full by the respective guest.

AquaCity Poprad is a non-smoking resort. Guests can use a Hollywood suite & Coktail bar located next to the Café bar or smoke on outdoor terraces. Smoking is strictly forbidden in hotel rooms and there is a EUR 50 fine for cleaning if the rule is violated.

HOTEL SEASONS **** and HOTEL MOUNTAIN VIEW ****

You have unlimited admission included in the price

• Free all – day entry to the FIRE & WATER WELLNESS & SPA – Entry to the sauna centre: 8 saunas and inhalations (ceremonial, salt, menthol, steam, Finnish, infra sauna), relaxation pool with whirlpools, massage jets and the Bay of  Love, Jacuzzi, relaxation rooms with bio fireplaces, Ice Cave
• Free all – day entry to the water park: RELAXATION ZONE – 3 outdoor thermal pools with water attractions, 2 indoor Blue Diamond thermal pools with water bars, 50m swimming pool, steam sauna. FUN ZONE – relaxing indoor Blue Sapphire pools, indoor children’s world Treasure Island, children’s play areas and playgrounds. Summer season – Mayan Pyramid, Outdoor Children’s Pool, inflatable Pirate Water Park

HOTEL RIVERSIDE ***

• Free all – day entry to the water park: RELAXATION ZONE – 3 outdoor thermal pools with water attractions, 2 indoor Blue Diamond thermal pools with water bars, 50m swimming pool, steam sauna. FUN ZONE – relaxing indoor Blue Sapphire pools, indoor children’s world Treasure Island, children’s play areas and playgrounds. Summer season – Mayan Pyramid, Outdoor Children’s Pool, inflatable Pirate Water Park
• WELLNESS AND FITNESS PACKAGES:
  Package VITAL + KRYO for only 15€ / person
  Package includes one single entry to the AquaCity’s Vital world with saunas and one session of the whoole – body cryotherapy during the stay.
  Package VITAL + KRYO + FITNESS for only 18€ / person
  Package includes one single entry to the AquaCity’s Vital world with saunas, one session of the whoole – body cryotherapy and one entry to the AquaCity’s fitness centre during the stay.