{"id":15698,"date":"2021-02-19T14:00:15","date_gmt":"2021-02-19T13:00:15","guid":{"rendered":"https:\/\/horizontresort.sk\/reklamacny-poriadok\/"},"modified":"2021-10-16T20:40:09","modified_gmt":"2021-10-16T18:40:09","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/aquacityhotel.sk\/cs\/reklamacni-rad\/","title":{"rendered":"REKLAMA\u010cN\u00cd \u0158\u00c1D"},"content":{"rendered":"

[vc_row row_content_width=”grid” css=”.vc_custom_1494240440152{padding-bottom: 40px !important;}”][vc_column][vc_column_text]<\/p>\n

\n\n\t REKLAMA\u010cN\u00cd \u0158\u00c1D AQUACITY POPRAD <\/span><\/h5>\n

[\/vc_column_text][vc_column_text]\u010cl. I. Z\u00e1kladn\u00ed ustanoven\u00ed<\/strong><\/p>\n

    \n
  1. K zaji\u0161t\u011bn\u00ed spr\u00e1vn\u00e9ho postupu p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed nedostatk\u016f na v\u00fdrobc\u00edch a slu\u017eb\u00e1ch prod\u00e1van\u00fdch a poskytovan\u00fdch v hoteloch AquaCity Poprad se na z\u00e1klad\u011b z\u00e1kona \u010d. 250\/2007 CFU o ochran\u011b spot\u0159ebitele ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f a z\u00e1kona \u010d. 40\/1964 Sb., Ob\u010dansk\u00e9ho z\u00e1kon\u00edku ve zn\u011bn\u00ed pozd\u011bj\u0161\u00edch p\u0159edpis\u016f, vyd\u00e1v\u00e1 tento reklama\u010dn\u00ed \u0159\u00e1d:<\/li>\n
  2. Prod\u00e1vaj\u00edc\u00ed je povinen z\u00e1kazn\u00edka \u0159\u00e1dn\u011b informovat o podm\u00ednk\u00e1ch a zp\u016fsobu reklamace, v\u010detn\u011b \u00fadaj\u016f o tom, kde lze reklamaci uplatnit, a o prov\u00e1d\u011bn\u00ed z\u00e1ru\u010dn\u00edch oprav.<\/li>\n
  3. Tento reklama\u010dn\u00ed \u0159\u00e1d je v souladu s \u00a7 18 odst. 1 Z\u00e1kona o ochran\u011b spot\u0159ebitele um\u00edst\u011bn na viditeln\u00e9m m\u00edst\u011b dostupn\u00e9m z\u00e1kazn\u00edkovi (na recepci hotelu a webu www.aquacityhotel.sk)<\/li>\n
  4. Osobn\u00edm p\u0159evzet\u00edm zbo\u017e\u00ed nebo poskytnut\u00e9 slu\u017eby spot\u0159ebitel souhlas\u00ed s reklama\u010dn\u00edm \u0159\u00e1dem a potvrzuje, \u017ee byl s jeho obsahem sezn\u00e1men.<\/li>\n
  5. Pro \u00fa\u010dely tohoto reklama\u010dn\u00edho \u0159\u00e1du se reklamac\u00ed rozum\u00ed uplatn\u011bn\u00ed odpov\u011bdnosti za vady zbo\u017e\u00ed nebo slu\u017eby a vy\u0159\u00edzen\u00edm reklamace ukon\u010den\u00ed reklama\u010dn\u00edho \u0159\u00edzen\u00ed p\u0159ed\u00e1n\u00edm opraven\u00e9ho zbo\u017e\u00ed, v\u00fdm\u011bnou zbo\u017e\u00ed, vr\u00e1cen\u00edm kupn\u00ed ceny zbo\u017e\u00ed nebo slu\u017eby, vyplacen\u00edm p\u0159im\u011b\u0159en\u00e9 slevy z ceny zbo\u017e\u00ed nebo slu\u017eby, p\u00edsemn\u00e1 v\u00fdzva k p\u0159evzet\u00ed pln\u011bn\u00ed nebo jej\u00ed od\u016fvodn\u011bn\u00e9 zam\u00edtnut\u00ed.<\/li>\n
  6. Pr\u00e1va a povinnosti spot\u0159ebitele a poskytovatele se \u0159\u00edd\u00ed p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy SR<\/li>\n<\/ol>\n

    \u010cl. II Pr\u00e1vo z odpov\u011bdnosti za vady<\/strong><\/p>\n

    V p\u0159\u00edpad\u011b, \u017ee jsou z\u00e1kazn\u00edkovi v hoteloch AquaCity Poprad poskytovan\u00e9 zbo\u017e\u00ed nebo slu\u017eby ni\u017e\u0161\u00ed kvality nebo ni\u017e\u0161\u00edho rozsahu, ne\u017e jak to bylo p\u0159edem dohodnuto nebo jak je to obvykl\u00e9, vznik\u00e1 z\u00e1kazn\u00edkovi pr\u00e1vo na reklamaci p\u0159\u00edpadn\u00fdch nedostatk\u016f poskytnut\u00fdch slu\u017eeb a vad zakoupen\u00e9ho zbo\u017e\u00ed, v\u010detn\u011b pr\u00e1va na jejich odstran\u011bn\u00ed, v\u00fdm\u011bnu, dopln\u011bn\u00ed, p\u0159\u00edpadn\u011b na n\u00e1hradn\u00ed poskytnut\u00ed nov\u00e9 slu\u017eby nebo p\u0159im\u011b\u0159enou slevu z dohodnut\u00e9 ceny zaplacen\u00fdch slu\u017eeb nebo zbo\u017e\u00ed.<\/p>\n

    \u010cl. III. Uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady (reklamace)<\/strong><\/p>\n

      \n
    1. Pokud z\u00e1kazn\u00edk zjist\u00ed d\u016fvody a skute\u010dnosti, kter\u00e9 mohou b\u00fdt p\u0159edm\u011btem reklamace, je povinen uplatnit p\u0159\u00edpadnou reklamaci ihned bez zbyte\u010dn\u00e9ho odkladu u poskytovatele v provozovn\u011b, u vedouc\u00edho st\u0159ediska, recep\u010dn\u00ed, provozovatele hotelu nebo jin\u00e9 odpov\u011bdn\u00e9 osoby (d\u00e1le jen “odpov\u011bdn\u00e1 osoba”).<\/li>\n
    2. P\u0159i uplat\u0148ov\u00e1n\u00ed reklamace z\u00e1kazn\u00edk p\u0159edlo\u017e\u00ed v\u0161echny relevantn\u00ed doklady o poskytnut\u00ed slu\u017eby a \/ nebo nabyt\u00ed zbo\u017e\u00ed (kopie objedn\u00e1vky, faktura, \u00fa\u010det z registra\u010dn\u00ed pokladny apod.), u kter\u00e9ho vadu nebo nedostatek vyt\u00fdk\u00e1. Bez p\u0159edlo\u017een\u00ed dokladu o koupi poskytovatel nemus\u00ed reklamaci uznat. Nedostatky jakosti stravy a n\u00e1poj\u016f ur\u010den\u00fdch k okam\u017eit\u00e9 spot\u0159eb\u011b klient reklamuje v restauraci nebo v baru ihned p\u0159i zji\u0161t\u011bn\u00ed nedostatku, p\u0159edev\u0161\u00edm p\u0159\u00edmo u obsluhuj\u00edc\u00edho pracovn\u00edka.<\/li>\n
    3. Pokud nedostatky stravy a n\u00e1poj\u016f ur\u010den\u00fdch k okam\u017eit\u00e9 spot\u0159eb\u011b se t\u00fdkaj\u00ed mno\u017estv\u00ed a hmotnosti, mus\u00ed b\u00fdt reklamov\u00e1ny je\u0161t\u011b p\u0159ed zah\u00e1jen\u00edm konzumace.<\/li>\n
    4. Reklamaci nedostatk\u016f ostatn\u00edho zbo\u017e\u00ed nebo slu\u017eeb klient uplatn\u00ed v restauraci nebo v baru, kde zbo\u017e\u00ed nebo slu\u017ebu zakoupil ihned, nebo bez zbyte\u010dn\u00e9ho odkladu, na z\u00e1klad\u011b dokladu o zakoupen\u00ed. Bez p\u0159edlo\u017een\u00ed dokladu o koupi nemus\u00ed b\u00fdt reklamace uzn\u00e1na.<\/li>\n
    5. Reklamaci nedostatk\u016f v ubytov\u00e1ni lze uplatnit p\u0159edev\u0161\u00edm u pracovn\u00edka recepce bez zbyte\u010dn\u00e9ho odkladu. Pr\u00e1vo na reklamaci nedostatk\u016f ubytov\u00e1ni zanikne, pokud nebylo uplatn\u011bno do odjezdu klienta.<\/li>\n
    6. Klient p\u0159i uplat\u0148ov\u00e1n\u00ed reklamace p\u0159edlo\u017e\u00ed v\u0161echny relevantn\u00ed doklady o poskytov\u00e1n\u00ed slu\u017eby nebo po\u0159\u00edzen\u00ed zbo\u017e\u00ed, u kter\u00e9ho vyt\u00fdk\u00e1 vadu nebo nedostatek.<\/li>\n<\/ol>\n


      \nPostup p\u0159i vy\u0159izov\u00e1n\u00ed reklamace<\/strong><\/p>\n

        \n
      1. Stravovac\u00ed slu\u017eby<\/li>\n
      2. a) Vady potravin se pova\u017euj\u00ed za neodstraniteln\u00e9. Pokud se vyskytne vada potravin, j\u00eddel nebo n\u00e1poj\u016f, m\u00e1 klient pr\u00e1vo po\u017eadovat jejich v\u00fdm\u011bnu nebo vr\u00e1cen\u00ed zaplacen\u00e9 \u010d\u00e1stky, p\u0159\u00edpadn\u011b poskytnut\u00ed slevy.<\/li>\n
      3. b) V p\u0159\u00edpad\u011b, \u017ee nen\u00ed dodr\u017eena spr\u00e1vn\u00e1 jakost, hmotnost, m\u00edra nebo teplota j\u00eddel nebo n\u00e1poj\u016f, m\u00e1 klient pr\u00e1vo po\u017eadovat bezplatn\u00e9, \u0159\u00e1dn\u00e9 a okam\u017eit\u00e9 odstran\u011bn\u00ed vady.<\/li>\n
      4. Ubytovac\u00ed slu\u017eby<\/li>\n<\/ol>\n

        Klient je opr\u00e1vn\u011bn po\u017eadovat bezplatn\u00e9, \u0159\u00e1dn\u00e9 a v\u010dasn\u00e9 odstran\u011bn\u00ed nedostatk\u016f a to:<\/p>\n

          \n
        1. a) V\u00fdm\u011bna vadn\u00e9ho nebo dopln\u011bn\u00ed drobn\u00e9ho vybaven\u00ed pokoje.<\/li>\n
        2. b) Pokud nen\u00ed mo\u017en\u00e9 odstranit vady technick\u00e9ho charakteru v pokoji p\u0159id\u011blen\u00e9m klientovi (porucha topn\u00e9ho syst\u00e9mu, slab\u00fd tlak vody, nedostatek tepl\u00e9 vody, porucha v p\u0159\u00edkonu elektrick\u00e9 energie apod.), a hotel nem\u016f\u017ee klientovi nab\u00eddnout jin\u00e9, n\u00e1hradn\u00ed ubytov\u00e1n\u00ed, a pokud bude pokoj navzdory t\u011bmto vad\u00e1m poskytnut klientovi, m\u00e1 klient pr\u00e1vo na slevu ze z\u00e1kladn\u00ed ceny ubytov\u00e1n\u00ed po oboustrann\u00e9 dohod\u011b nebo na odstoupen\u00ed od smlouvy p\u0159ed p\u0159enocov\u00e1n\u00edm a na vr\u00e1cen\u00ed zaplacen\u00e9 ceny za ubytov\u00e1n\u00ed. Reklamaci vy\u0159izuje \u0159editel nebo vedouc\u00ed recepce, nebo j\u00edm pov\u011b\u0159en\u00fd pracovn\u00edk, kter\u00fd je povinen reklamaci prozkoumat a rozhodnout o zp\u016fsobu jej\u00edho vy\u0159\u00edzen\u00ed. Pokud nen\u00ed mo\u017en\u00e9 reklamaci vy\u0159\u00eddit dohodou, je kompetentn\u00ed osoba za hotel povinna sepsat s klientem z\u00e1znam o reklamaci. V z\u00e1znamu klient uvede p\u0159esn\u00e9 ozna\u010den\u00ed poskytnut\u00e9 slu\u017eby nebo zakoupen\u00e9ho zbo\u017e\u00ed, \u010das, kdy byla slu\u017eba poskytnuta nebo zbo\u017e\u00ed zakoupen\u00e9 a popis jejich nedostatku.<\/li>\n
        3. Wellness slu\u017eby:<\/li>\n
        4. a) Reklamaci nedostatk\u016f v poskytov\u00e1n\u00ed wellness slu\u017eby lze uplatnit u vedouc\u00edho st\u0159ediska, provozovatele nebo jin\u00e9 odpov\u011bdn\u00e9 osoby.<\/li>\n
        5. b) Z\u00e1kazn\u00edk m\u00e1 pr\u00e1vo na reklamaci slu\u017eby pouze b\u011bhem \u010derp\u00e1n\u00ed slu\u017eby. Z\u00e1kazn\u00edk nem\u00e1 pr\u00e1vo na vr\u00e1cen\u00ed pen\u011bz nebo slevu z poskytnut\u00e9 slu\u017eby, pokud ji reklamuje po jej\u00edm vy\u010derp\u00e1n\u00ed.<\/li>\n<\/ol>\n

          \u010cl. IV Lh\u016fty pro uplatn\u011bn\u00ed pr\u00e1v z odpov\u011bdnosti za vady<\/strong><\/p>\n

            \n
          1. Z\u00e1kazn\u00edk je povinen uplatnit reklamaci ihned, bez zbyte\u010dn\u00e9ho odkladu, jinak pr\u00e1vo na reklamaci zanik\u00e1. Z\u00e1ru\u010dn\u00ed doby jsou stanoveny v ustanoven\u00ed \u00a7 620 a n\u00e1sl. Ob\u010dansk\u00e9ho z\u00e1kon\u00edku.<\/li>\n<\/ol>\n

            \u010cl. V Sou\u010dinnost z\u00e1kazn\u00edka p\u0159i reklamaci<\/strong><\/p>\n

              \n
            1. Z\u00e1kazn\u00edk je povinen osobn\u011b se z\u00fa\u010dastnit reklama\u010dn\u00edho \u0159\u00edzen\u00ed, je povinen poskytnout objektivn\u00ed informace t\u00fdkaj\u00edc\u00ed se poskytnut\u00e9 slu\u017eby. Pokud to vy\u017eaduje povaha v\u011bci, mus\u00ed z\u00e1kazn\u00edk umo\u017enit pracovn\u00edk\u016fm p\u0159\u00edstup do prostoru, kter\u00fd mu byl pronajat na p\u0159echodn\u00e9 ubytov\u00e1n\u00ed, aby bylo mo\u017en\u00e9 p\u0159esv\u011bd\u010dit se o opodstatn\u011bnosti reklamace.<\/li>\n<\/ol>\n

              \u010cl\u00e1nek VI Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/p>\n

              Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnosti dnem 1. 4. 2021[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

              [vc_row row_content_width=”grid” css=”.vc_custom_1494240440152{padding-bottom: 40px !important;}”][vc_column][vc_column_text] [\/vc_column_text][vc_column_text]\u010cl. I. Z\u00e1kladn\u00ed ustanoven\u00ed K zaji\u0161t\u011bn\u00ed spr\u00e1vn\u00e9ho postupu p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed nedostatk\u016f na v\u00fdrobc\u00edch a slu\u017eb\u00e1ch prod\u00e1van\u00fdch a poskytovan\u00fdch v hoteloch AquaCity Poprad se na z\u00e1klad\u011b z\u00e1kona \u010d. 250\/2007 CFU o ochran\u011b spot\u0159ebitele ve zn\u011bn\u00ed […]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full-width.php","meta":{"inline_featured_image":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-15698","page","type-page","status-publish","hentry"],"yoast_head":"\nREKLAMA\u010cN\u00cd \u0158\u00c1D - Aquacity Hotel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aquacityhotel.sk\/cs\/reklamacni-rad\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"REKLAMA\u010cN\u00cd \u0158\u00c1D - Aquacity Hotel\" \/>\n<meta property=\"og:description\" content=\"[vc_row row_content_width=”grid” css=”.vc_custom_1494240440152{padding-bottom: 40px !important;}”][vc_column][vc_column_text] [\/vc_column_text][vc_column_text]\u010cl. I. 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I. 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